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What the Customer Self Service Experience should be?

  • Easy to understand
  • Easy-to-perform tasks
  • More efficient transactions
  • High-quality information
  • Available whenever, wherever
  • Reliable, accurate
  • Consistent information regardless of channel
  • Repeatable

 

 

  • Effective Customer Self Service Roadmap using Technology

    • Evaluate Major customer request and enquiries
    • Evaluate Channels Presently Available
    • Learn more ….

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